Utility leaders today are navigating unprecedented pressure – tight budgets, staffing challenges, regulatory demands, and environmental uncertainty – all while being asked to maintain reliability, performance, and morale. In these conditions, leadership behavior matters more than ever. 

This interactive session focuses on the core leadership skills that stabilize teams and sustain performance when resources are constrained and change, inevitable. Participants will explore how gaps in trust, role clarity, and conflict management quietly undermine performance – and how practical, intentional leadership behaviors can reduce friction, strengthen accountability, and support operational continuity. 

Rather than focusing on theory, this session equips leaders with realistic, immediately applicable tools to lead more effectively through stress, change, and uncertainty – without requiring additional time, staff, or budget. 

 

REGISTER TODAY

 

Objectives

  1. Diagnose and Strengthen Leadership Effectiveness: Equip leaders to diagnose leadership gaps and deliberately shape behaviors that drive engagement, accountability, and organizational performance.
  2. Translate Leadership Practices Into Measurable Outcomes: Enable leaders to translate trust, role clarity, and conflict management intomeasurable outcomes, including retention, productivity, and team effectiveness.
  3. Design Sustainable Leadership Capability Across the Organization: Support leaders in designing teams that foster self-reliance, clarity, and healthy conflict management, strengthening long-term organizational resilience and performance.

Tentative Webinar Outline

  1. Leadership Under Pressure: Leadership behavior, constraint, and performance 
  2. The Leadership Ripple Effect: Trust, role clarity, and conflict management as drivers of reliability and results 
  3. Building Trust That Supports Performance: Indicators of trust and the leader’s role in strengthening collaboration and accountability 
  4. Strengthening Role Clarity and Ownership: Expectations, boundaries, and accountability under pressure 
  5. Managing Conflict Before It Creates Disruption: Recognizing and addressing tension early and productively 
  6. Integrating Leadership Behaviors for Reliability: Aligning trust, clarity, and conflict competence to sustain performance through change 
  7. Application and Action Planning: Identifying practical leadership shifts for immediate application 

Registration Fees

Members - $75
Non-Members - $95

Registration closes on Friday, September 25 at 11:59pm